Effective Date: September 17, 2025

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1. Introduction
Welcome to the website of Dr. Ken Querns-Langley ("we," "us," or "our"). We are committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you visit our website [Your Website URL], purchase our online courses, or subscribe to our services.

2. Information We Collect
We may collect information about you in a variety of ways. The information we may collect on the Site includes:

a) Personal Data You Provide to Us:

Contact Information: Your first and last name, email address, and phone number when you fill out contact forms or subscribe to our mailing list.

Account Information: Your username and password when you register for an account to access our online courses.

Purchase Information: Billing information, such as your name, billing address, and payment details when you purchase a course. Please note that payment data is processed by our third-party payment processors (e.g., Stripe, PayPal) and we do not store your credit card information.

b) Data We Collect Automatically:

Log and Usage Data: Information automatically collected by our servers, such as your IP address, browser type, operating system, pages viewed, and the dates/times of your visits. This is collected through our website host, Wix, and Google Analytics.

Cookies and Tracking Technologies: We use cookies, web beacons, Meta Pixels, and Google Ads Tags to help customize the Site and improve your experience. This data helps us understand user behaviour, track the effectiveness of our marketing campaigns, and deliver targeted advertising (retargeting).

Session Recording Data: We may use tools like Twipla to record your browsing sessions on our site. This includes mouse movements, clicks, and scrolling activity. This data is used to improve our website's usability and identify technical issues. All personally identifiable information within these recordings is anonymized where possible.

3. How We Use Your Information
We use the information we collect for the following purposes:

To Provide and Manage Our Services: To create and manage your account, deliver our online courses, and process payments.

To Communicate With You: To respond to your inquiries and send you administrative information, such as updates to our terms or policies.

For Marketing and Advertising: To send you newsletters, promotional materials, and information about new courses. We also use your data to create targeted advertising campaigns on platforms like Google and Meta (Facebook/Instagram). This includes using your hashed, consented data to improve our audience targeting and conversion measurement via Google's User-Provided Data Collection feature.

To Improve Our Website: To analyze website traffic and user behaviour in order to understand our audience, improve our content, and optimize the user experience.

4. Disclosure of Your Information
We may share information we have collected about you in certain situations:

With Our Service Providers: We may share your data with third-party vendors who perform services for us, such as payment processing, email delivery, and website hosting (Wix).

With Advertising Partners: We share data collected by tracking technologies with our advertising partners (Google, Meta) to facilitate retargeting campaigns and measure ad performance.

By Law or to Protect Rights: We may disclose your information if required by law or if we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others.

5. Your Data Protection Rights (UK GDPR)
As a user in the United Kingdom, you have the following rights:

The right to access – You have the right to request copies of your personal data.

The right to rectification – You have the right to request that we correct any information you believe is inaccurate.

The right to erasure – You have the right to request that we erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

To exercise any of these rights, please contact us at [Your Email Address]. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection issues.

6. Data Security
We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that no security measures are perfect or impenetrable.

7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top.

8. Contact Us